Divine Trip to Mathura and Vrindavan

Vehicle Terms & Conditions:

1. Vehicle will be permitted to use for sightseeing points on the route and inside the city limits or which is mentioned in itinerary. For additional sightseeing, off-route sightseeing, sightseeing not inside the city limits or substitute sightseeing kindly contact Service Provider. A refund is not possible if any particular sightseeing point is not covered. In case you want some excursions kindly inform company in advance or discuss these things with company rather than driver. All nearby sightseeing points should be covered together.
2. Rates for extra sightseeing places will be extra
3. Due to any reason if Vehicle breakdown due to technical reasons we will try our best to arrange another vehicle as soon as possible for the major problems. For minor problems which will not take much time vehicle will be repaired. Kindly cooperate.
4. We shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accidents, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
5. In case the driver is not cooperative kindly contact Service provider on the spot.
6. Driver will not drive on No-entry zones and should not be forced to drive on narrow streets or roads which can create traffic jam. Normal working hours of driver is 12 hrs in case you want services more than 12 hours in a day kindly inform in advance
7. In some hill area roads driving after sunset and music is not allowed due to risk of life. Kindly cooperate for the same.
8. Pick up and drop point will be one only (If multiple pickups and drop please mentions email conversation before booking)
9. In case you want multiple visit to the some particular place kindly mention in advance because some places are having very high charges of parking.
10. Tour destination/route cannot change without prior notice (Amended route and tour Destination rates may be changed)
11. The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India. If the prices increase more than 5 % than the time of booking service provider may increase the rate even if the rates are confirmed earlier.
12. Service provider reserves the right to give you a similar car if the car you booked is unavailable.
13. At many of the tourist destinations - some of the road/shopping market/mall roads have "NO ENTRY" for all / some bigger tourist vehicles depending on the destination along with time restrictions also. In this kind of situation, guests have to manage another available mode of transport with an additional cost, and on a direct payment basis, this cost is not included in the ideal package inclusion.
14. Sometimes vehicle parking areas little far from the sightseeing spots. Guests need to reach the parking at their own cost.
15. No refund for short stay or unveiled facilities.
16. No cancellation or any refund will be made if the situation is beyond our control, such as bad weather, landslide, climatic conditions or any other natural disaster, fire, any embargo, acts or decisions of government, political or national crisis, roadblocks, heavy snowfall, acts of terrorism or other similar causes, strikes or problems at airlines, rails, buses, hotels or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations or due to which the customer could not reach the destination and which is beyond our control.
17. YatraDham or Service Provider is not responsible for any accident/injury/death/theft of person or property during the course of the tour.
18. All rights reserved to management to cancel any service without any refund until the full advance amount towards the service is received from the customer and accepted by the company.
19. Company hereby expressly disclaims any implied warranties imputed by the laws of any jurisdictions or country other than India. The company considers itself and intends to the jurisdictions only of the court of Bhavnagar, Gujarat, India.

• 30 days or more before check-in: 40% cancellation charge.
• 30 to 15 days before check-in: 60% cancellation charge.
• 15 to 7 days before check-in: 80% cancellation charge.
• Less than 7 days before check-in: No refund (100% charge).
• No-show or Unused services and meals are non-refundable (100% charge).
• Cancellation charges may change as per hotel policies, during peak season some hotels may charge 100% cancellation.
• If in any case the tour is cancelled, a refund will be made after deducting the 5% GST and 5% convenience fee of the booking amount.
• Refunds if applicable - will be processed within 10 working days to your bank account.

Additional Note:

• The car will take you up to the entry point of each sightseeing location. The remaining journey must be managed by the guests themselves.
• Hotel room bookings are subject to availability at the time of package booking.

• A 50% deposit of the total package cost is required at the time of booking to confirm your reservation.
• The remaining 50% balance must be paid no later than 3 days before arrival.
• We accept payments via bank transfer, credit/debit cards, or other approved payment gateways.
• Failure to Pay: If the final payment is not received before arrival, the booking may be subject to cancellation, and the advance payment will be forfeited.